Simple Things

A thought for the weekend.

We often overlook the simple leverage point in favor of a more complicated solution. Of course we need systems and norms to track process and progress. I am not saying we do not need those. But we often miss a simple step that can have a huge impact on these goals and outcomes. We should create a system where we check ourselves and what we are doing and make sure we do not miss the simple, the elegant that is sitting right in front of our face. Make a date on your calendar to review and check these items out on a regular basis. These small things can make huge differences.

For example, we think about customer service a great deal. It is hugely important we all know that. But how often do we focus on making sure we are smiling? Taking it one further how often do we focus to make sure that we ourselves are smiling let alone our team. But imagine the huge impact a simple smile on everyone’s face would make on our customers experience and even on their whole day. And ideas like this allow us to have the opportunity to model this behavior immediately and show our people “follow me”.

So want a customer service system that can start working immediately with no investment? Show everyone the power of a smile. We have these ideas that are around us and we often allow the complexity of what we are doing to get in the way of something that is simple that can work wonders.

Simple, Easy and Elegant. Make it a habit to look for the simple things that can create that leverage – it is worth it.